Return and Refund Policy
All products of AirEarbud is covered by a 12 months factory warranty. Defects due to misuse, lack of care, mishandling, abuse and general wear-and-tear is not covered by the factory warranty. CAZE LTD. reserve the right on all refund or return decisions.
CAZE LTD. strives to satisfy the customer and offer the highest levels of quality and service. Our products are fully guaranteed to be free from defects or bad craftsmanship. If for any reason you are dissatisfied with our product, we are happy to replace / refund your item within 7 days after delivery of goods and we will promptly process your refund or exchange request.
How do I return a NON-FAULTY PRODUCT?
If for any reason you are not satisfied with any of our products, unused merchandise may be returned for exchange within 30 days from the date of receipt and subject to the provisions below:
For bonus iPhone case, as it is free product, we would not provide refund or exchange if customers are not satisfied with the products.
Return and Exchange procedure:
- The product was purchased directly from AirEarbud.com.
- The product is returned with the original, undamaged and unopened packaging.
- The original sales receipt must be enclosed.
- Unless otherwise indicated by CAZE LTD., product MUST BE returned in it's entirety to receive replacement or refund.
- Before you can return an item you need to be issued with a RETURN AUTHORISATION ID, which you can receive by emailing returns@AirEarbud.com.
Please note Shipping costs are not refundable and we would not pay for the postage and packaging costs on returns.
How do I return a Faulty PRODUCTS?
We always make the very best endeavours to delivery your order without issue. However on occasion mistakes do happen. If this has happened to you we offer our sincere apologies. If you have received an incorrect order or a damaged or faulty item, please get in touch with us following the above return and exchange procedure. We will aim to quickly solve the problem.
RETURN AUTHORISATION ID Request:
We will need your name, e-mail address, order id number, product name and reason for return. Once you have received a reply from us, specific return instructions will be provided. To initiate any return, request an RETURN AUTHORISATION ID by sending email to returns@AirEarbud.com.
How Refunds are Paid?
Refunds will be paid onto the same credit or debit card from which payment was taken for items safely returned to us. The refund value will be for the price paid when the order was placed and will not include the delivery cost. For Free Delivery order, the refund amount will be the product price minus US$5. For Express Delivery order, the refund amount will be the product price minus US$19.9.
How Replacement Items are Processed?
Where a new product is required in place of a faulty or damaged item, of the same Product Code, when we receive your return we will send out a replacement straight away. You will not incur any additional delivery or gift wrap charges for this. The delivery and gift wrap options from your original order will apply.